Permitted payments and tenant protection information

As well as paying the rent, you may also be required to make the following permitted payments.

For properties in England, the Tenant Fees Act 2019 means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:

Holding deposits (a maximum of 1 week's rent);
Deposits (a maximum deposit of 5 weeks' rent for annual rent below £50,000, or 6 weeks' rent for annual rental of £50,000 and above);
Payments associated with early termination of a tenancy (capped at the landlord's loss or the agent's reasonably incurred costs);
Where required, utilities (electricity, gas or other fuel, water, sewerage), communication services (telephone, internet, cable/satellite television), TV licence;
Council tax (payable to the billing authority);
Interest payments for the late payment of rent (up to 3% above Bank of England's annual percentage rate);
Company Lets are subject to an administration fee of £240 (including VAT) per dwelling.
If you lose your keys or do not return the full complement of keys or fobs at the end of your tenancy, you will be charged the full cost of replacing them, as well as an administration fee not more than £20 (including VAT).
If you wish to add or change a tenant within a Lettings property, you will be asked to pay an administration fee of £50 (including VAT) per dwelling.
Contractual damages in the event of the tenant's default of a tenancy agreement; and
Any other permitted payments under the Tenant Fees Act 2019 and regulations applicable at the relevant time.

Holding deposits (a maximum of 1 week's rent);
Security deposits;
Where required, utilities (electricity, gas or other fuel, water, sewerage), communication services (telephone, internet, cable/satellite television), TV licence;
Payments for the late payment of rent (where required under the tenancy agreement);
A breach of a term of the contract (where required under the tenancy agreement); and
Any other permitted payments under the Renting Homes (Fees etc.) (Wales) Act and regulations applicable at the relevant time.
Company Lets are subject to an administration fee of £240 (including VAT) per dwelling.
If you lose your keys or do not return the full complement of keys or fobs at the end of your tenancy, you will be charged the full cost of replacing them, as well as an administration fee not more than £20 (including VAT).
If you wish to add or change a tenant within a Lettings property, you will be asked to pay an administration fee of £50 (including VAT) per dwelling.
Contractual damages in the event of the tenant's default of a tenancy agreement; and
Any other permitted payments under the Tenant Fees Act 2019 and regulations applicable at the relevant time.

In addition to publishing relevant fees, lettings agents are also required to publish details of:

Glenwood Property Services are proud members of The Property Ombudsman Redress Scheme (D12723)

the name of the approved or designated Client Money Protection scheme they are a member of (if any):

Glenwood Property Services are proud members of The Client Money Protection Scheme (005499)